Shipping policy

Shipping Policy

 

Shipping Times:
As we ship directly from our suppliers, please allow:

  • US & Canada: 7–13 business days

  • UK & Europe: 7–13 business days

  • Australia & NZ: 7–13 business days

  • Rest of World: 7-13 business days

Shipping Costs:
Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking:
Once your order is shipped, a tracking number will be provided via email.

Customs and Duties:
International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Delays:


Shipping times may vary due to high demand, customs processing, or other external factors. We appreciate your patience and understanding.



Refund policy

30-Day Satisfaction Guarantee:
If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.

Eligibility Criteria:

  • Items must be unused, unworn, and in their original packaging.

  • Returns must be initiated within 30 days of delivery.

  • Proof of purchase is required.

Return Process:

  • Contact our customer support at support@remivex.com OR at our toll free phone number 1 (800) 468-9134 with your order number and reason for return.

  • Our team will provide you with return instructions and the appropriate return address.

  • Ship the item(s) back to the provided address that we give you. Once we receive and inspect... the returned item(s), we will process your refund or exchange.

  • If our shipment is delivered, we are not responsible for stolen packages

Refunds:

  • Refunds will be issued to the original payment method.

  • Please allow 5–7 business days for the refund to reflect in your account.

Exchanges:

  • Exchanges are subject to product availability.

  • If the desired item is out of stock, a refund will be issued instead.

Return Shipping Costs:
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items:
Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.